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Comparison

Fineguide vs Kommo and amoCRM: an AI-first alternative

Short answer

Kommo (called amoCRM until October 2022) and amoCRM are mature, messenger-first sales CRMs. Fineguide is an AI-first CRM whose AI assistants also take live phone calls and score recorded ones. If your team already runs Kommo or amoCRM, you can add Fineguide’s assistants inside it instead of switching.

Kommo vs amoCRM vs Fineguide at a glance

Competitor facts come from each vendor’s own pages, read on 21 October 2026. Vendors change their products often, so check the linked page before you decide. Numbers in brackets point to the sources at the bottom of this page.

Kommo vs amoCRM vs Fineguide at a glance
Fineguide KommoamoCRM
AI agent AI assistants on every plan. They answer from the knowledge you give them (URLs, documents, PDFs), follow your persona and handoff rules, call your own systems through custom actions and hand the conversation to a person. On paid plans they also write the fields you define into CRM leads. [12][11] AI reply suggestions, summaries and writing help on every plan. AI agents: up to 3 on Advanced, up to 50 on Pro. Agents reply to incoming messages only and cannot start a conversation.[1][2] amoAI text processing, reply suggestions and conversation summaries. The AI agent is on Профессиональный, Enterprise and Enterprise Lite; you connect your own OpenAI or YandexGPT API key, and the provider cannot be changed afterwards.[7][8]
Messaging channels Website chat widget, WhatsApp, Telegram, Instagram, Messenger, Slack and Discord, and inside amoCRM and Kommo. One team inbox for chat and your own email (IMAP and SMTP). [12][13] WhatsApp, Instagram, TikTok, Facebook Messenger and Telegram, live chat and two-way email sync. Base: 1 WhatsApp number and 1 Instagram account; Advanced: 3 of each; Pro: unlimited channels.[1] Messenger integrations, online chat, web forms and email feed the pipeline; Salesbot is a visual chat-bot builder.[7]
Phone calls AI assistants on live inbound and outbound calls over your own phone system (SIP), in 14 languages including Romanian and Russian; outbound call campaigns (outreach, survey, promotion). [14][15] SMS and VoIP integrations. On Pro, the AI agent answers incoming voice messages in text. Neither the plans page nor the AI agent page lists AI on live phone calls.[1][2] Telephony through integrations: calls create deals and call statistics appear in reports. No AI on live calls is listed.[7]
Call-quality scoring Voice QA: every recorded call transcribed and scored against each department’s own rules and weights, with quotes and a suggestion for every rule; agent scorecards; reports in 30 languages. [16] Not stated on the vendor pages we checked. Not stated on the vendor pages we checked.
Languages Workspace in English. Chat widget interface in 24 languages, including Romanian and Russian; AI phone calls in 14. Website in English, Romanian and Russian; support in English and Romanian. [19] English, Indonesian, Portuguese (Brazil), Russian, Spanish (Latin America) and Turkish. No Romanian.[3] The amoCRM site and help centre are in Russian.[7][8]
Data and deployment Personal data handled under Moldova’s Law No. 195/2024 on personal data protection, and the GDPR where it applies. On-premise deployment on your own infrastructure under an Enterprise contract. [18][17] Kommo’s privacy policy (revised 3 July 2026) says it may store personal information anywhere in the world, including the United States.[4] amoCRM says it runs on a geographically distributed network of servers in the Russian Federation.[9]

Fineguide’s plans: Free, then from €100 a month for the whole organization — see pricing

Where Kommo and amoCRM are stronger

  • Maturity and ecosystem. Both sites carry a copyright line that runs from 2009 (Kommo is the name amoCRM’s international product took in October 2022), and Kommo’s FAQ counts more than 100 integrations on its marketplace. Fineguide’s own list of native integrations is shorter (Zendesk, HelpScout, Google Calendar, Facebook Lead Ads, amoCRM and Kommo); everything else goes through n8n. [1][7][6][19]
  • Messenger reach. Kommo connects TikTok as well as WhatsApp, Instagram, Messenger and Telegram, and its Pro plan allows unlimited channels and up to 50 AI agents. Fineguide does not list TikTok. [1]
  • Sales tools built up over years: Kommo’s no-code bots, broadcasting, booking pages and audience sync to ad platforms; amoCRM’s Salesbot builder, Digital Pipeline automation, web forms and an NPS score. [1][7]
  • Implementation partners. amoCRM’s site offers turnkey implementation through partners, and Kommo lists official partners and an expert-partner service. [7][1]

Where Fineguide is stronger

  • AI on the phone. The same assistants that answer chats take live inbound and outbound calls over your own phone system (SIP), in 14 languages including Romanian and Russian, and run outbound call campaigns. Kommo’s AI agent answers messages and, on Pro, voice notes; none of the Kommo or amoCRM pages we checked lists AI on live calls. [14][15][2][1][7]
  • Call-quality scoring built in. Voice QA transcribes every recorded call and scores it against each department’s rules, with reports in 30 languages, and can push the results into amoCRM or Kommo. [16][19]
  • No API key to bring. Fineguide’s assistants run on the credits included in every plan. amoCRM’s AI agent needs your own OpenAI or YandexGPT key and starts on the Профессиональный plan. [11][8]
  • Romanian, and a team in Chișinău. Fineguide’s site is in English, Romanian and Russian, its support in English and Romanian, and its chat widget interface comes in 24 languages, including Romanian and Russian. Kommo’s interface languages do not include Romanian. [19][3]

Who should choose which

Choose Kommo or amoCRM if…

  • your sales already run in Kommo or amoCRM, with bots, pipelines and integrations the team depends on (you can still add Fineguide inside it);
  • you sell mainly through messengers, TikTok included, and want up to 50 AI agents on one plan;
  • you need a ready-made marketplace integration that Fineguide reaches only through n8n.

Choose Fineguide if…

  • you want AI that answers chat, email and phone calls from one customer record;
  • you score call quality or run outbound call campaigns;
  • you work in Romanian, or in Moldova, and want a vendor based in Chișinău with support in Romanian.

Switching from Kommo or amoCRM

You do not have to move everything on day one. Many teams start by putting a Fineguide assistant inside the Kommo or amoCRM they already use, then move the CRM itself when they are ready.

  1. 01

    Start on the Free plan

    Create a Fineguide account (no card needed), add your knowledge to an assistant (website URLs, documents, PDFs) and test it in the website chat widget.

  2. 02

    Run it inside Kommo or amoCRM

    Connect the amoCRM or Kommo integration so the assistant answers your customers there, and send Voice QA call scores back to the same CRM. [19]

  3. 03

    Export your data

    From Kommo, export leads, contacts and companies as .xlsx or .csv. From amoCRM, filter the deal list by all stages before you export, so closed deals come too. [5][10]

  4. 04

    Import into Fineguide

    Import the file (CSV, TSV, XLS or XLSX) into the Fineguide CRM, map the columns to your custom fields, and review duplicates: a person confirms every merge. [19]

  5. 05

    Move channels and calls

    Connect WhatsApp, Telegram, Instagram or Messenger directly to Fineguide, add your own mailboxes, and connect your phone system over SIP if you want AI on calls.

Questions people ask

Is Fineguide a Kommo alternative or an add-on?
Both. Fineguide is a full CRM with its own team inbox, so it can replace Kommo or amoCRM. Its AI assistants also work inside amoCRM and Kommo, and Voice QA can push call scores to them, so you can keep your CRM and add Fineguide. [19]
Does Kommo or amoCRM have a Romanian interface?
Kommo’s help centre lists English, Indonesian, Portuguese (Brazil), Russian, Spanish (Latin America) and Turkish, so no. amoCRM’s site and help centre are in Russian. Fineguide’s workspace is in English, its site is in English, Romanian and Russian, its support in English and Romanian, and its chat widget interface comes in 24 languages, Romanian included. [3][7][19]
Do I need my own OpenAI key?
For amoCRM’s AI agent, yes: its help page has you choose OpenAI or YandexGPT and enter your API key. Kommo’s AI agent runs on Kommo’s own AI credits. Fineguide’s assistants use the credits included in your plan. [8][1][11]
Can the AI answer phone calls?
Fineguide’s assistants answer live inbound and outbound calls over your own SIP phone system, in 14 languages including Romanian and Russian. Kommo’s AI agent answers incoming messages and, on Pro, voice notes; we found no AI on live calls on the Kommo and amoCRM pages we checked. [14][2][1][7]
How do I move my data from amoCRM or Kommo?
Export from the list view (Kommo offers .xlsx, .csv and .vcf), then import the file into the Fineguide CRM, which accepts CSV, TSV, XLS and XLSX, and review duplicates before anything is merged. [5][10][19]

Keep reading

Fineguide, module by module

Other comparisons

Sources (checked 2026-10-21)

  1. [1] Kommo: Plans and features (with FAQ) www.kommo.com/pricing/
  2. [2] Kommo support: Kommo AI agent overview support.kommo.com/docs/kommo-ai-agent
  3. [3] Kommo support: Change your language support.kommo.com/docs/change-your-language
  4. [4] Kommo: Privacy Policy, section 13 www.kommo.com/privacy/
  5. [5] Kommo support: Import data into Kommo (export formats) support.kommo.com/docs/en/import-data-into-kommo
  6. [6] Kommo blog: Rebranding, amoCRM has evolved into Kommo (11 October 2022) www.kommo.com/blog/amocrm-rebranding/
  7. [7] amoCRM: plans and features (with FAQ) www.amocrm.ru/buy
  8. [8] amoCRM help: AI-агент (availability and setup) www.amocrm.ru/support/amoai/ai_agent
  9. [9] amoCRM: Безопасность и надёжность www.amocrm.ru/security/
  10. [10] amoCRM help: exporting all deals, including closed ones www.amocrm.ru/support/export/export_closed_leads
  11. [11] Fineguide: Pricing fineguide.ai/pricing/
  12. [12] Fineguide: AI Assistants fineguide.ai/ai-assistants/
  13. [13] Fineguide: Messages & Inbox fineguide.ai/messages/
  14. [14] Fineguide: AI Telephony fineguide.ai/voice-ai/
  15. [15] Fineguide: Campaigns fineguide.ai/campaigns/
  16. [16] Fineguide: Voice QA fineguide.ai/voice-qa/
  17. [17] Fineguide: Enterprise fineguide.ai/enterprise/
  18. [18] Fineguide: Privacy Policy fineguide.ai/privacy-policy/
  19. [19] Fineguide: product facts (llms.txt) fineguide.ai/llms.txt

Spotted something out of date? Write to contact@fineguide.ai and we will correct it.

Try Fineguide next to your Kommo or amoCRM

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