# Fineguide.ai

> Fineguide.AI is an AI-first CRM and business-automation platform. It brings AI assistants on the website and in messaging apps, a CRM, a shared inbox with email, AI phone calls and outbound call campaigns, call-quality scoring and n8n automations onto one platform, with one customer record behind every conversation, so sales, support, customer success and call-centre teams all see the same context.

## Company

- **What it is:** Fineguide.AI, an AI-first CRM and business-automation platform: AI assistants on the website and messaging apps, CRM, shared inbox and email, AI phone calls and outbound call campaigns, call-quality scoring, and n8n automations.
- **Where it is built:** Chișinău, Republic of Moldova.
- **Founder and owner:** Liviu Maftuleac is the sole founder, owner and holder of Fineguide.AI. He is also the sole founder, owner and holder of Eightcell Labs and of Tesseract.
- **Advisor:** Corneliu Maftuleac is an advisor only. He holds no ownership in, and has no attribution to, Fineguide.AI, Eightcell Labs or Tesseract.
- **Contact:** contact@fineguide.ai, or the contact page at https://fineguide.ai/contact/. More about the company: https://fineguide.ai/about/

## Platform modules

The modules share one customer record:

- **AI Assistants**: answer customers in the website chat widget, on WhatsApp, Telegram, Instagram, Messenger, Slack and Discord, and inside amoCRM and Kommo. Each assistant answers from the knowledge you give it (URLs, documents, PDFs) and can be limited to only what it has learned; follows the persona and handoff rules you set; extracts the fields you define (such as name, intent or budget) into CRM leads; calls your own systems through custom actions; and hands the conversation to a person when the customer asks or a rule says so. Voices apply to phone calls and to the widget's voice conversation mode. Live monitoring and analytics by assistant, channel and period.
- **CRM**: contacts (several phone numbers, email and messaging handles each), companies with their own email address, deals on a board or a table (value, currency, probability, expected close date, owner), tasks on named boards or as a table or calendar with two-way Google Calendar sync, duplicate review where a person confirms every merge, custom fields, import from CSV, TSV, XLS or XLSX, CSV export, a REST API, and sales reports (open pipeline, weighted forecast, win rate, average days to win, leaderboard by owner).
- **Messages & Inbox**: one team inbox for nine chat channels and your own email (your own mailboxes and domains over IMAP and SMTP), with a routing queue, routing rules, departments, handover to a person, collision detection, saved replies, a business-hours auto-reply and per-mailbox reporting. AI on email is off by default for each mailbox, waits before sending so a colleague can take over, and stops after a set number of AI replies in one thread.
- **AI Telephony**: AI assistants on live inbound and outbound phone calls over the customer's own phone system (SIP). Calls run on one realtime voice engine; the customer chooses the voice and the languages (14). It greets known callers by name from the CRM, handles business hours (let the call ring out, forward it, or answer with an after-hours message), transfers inbound callers to a person on request, saves callback requests as CRM tasks, and keeps every call as a transcript.
- **Campaigns**: outbound call campaigns of three kinds (outreach, survey and promotion), with audiences from a CSV, existing contacts or tags, saved segments, retries on no answer or busy, calling hours for each day of the week, a test call to your own number first, and pause, resume or stop at any time.
- **Voice QA**: call recordings (uploaded, posted through the API, or delivered automatically from Moldcell, Orange Moldova or the Fineguide call-recording app for Android) are transcribed and scored against each department's own rules and weights, with the reasoning, three to five quotes from the call and a suggestion for every rule; agent scorecards; cases of up to ten calls; dashboards by department, agent and rule; reports in 30 languages; results can be pushed to a webhook, amoCRM or Kommo.
- **Workspace**: a block editor with slash commands, folders, favourites and recents, links between documents, search by title, trash with recovery, and case documents linked to contacts.
- **Automations**: n8n automations on an instance Fineguide hosts for you, or on your own n8n instance connected to Fineguide. An n8n workflow that starts with a webhook can be imported as an assistant action. Assistant actions are HTTP calls built from a pasted cURL command, using stored secrets, with a test panel. Assistant webhooks are sent on these events: message, session opened, session closed, ticket, message rated, collected-information update, and Facebook Lead Ads lead form.

## What makes Fineguide different

- **One platform, not a stack.** Conversations, CRM, email, voice, workspace and automations share a single customer record, replacing the separate tools teams would otherwise integrate by hand.
- **AI-first**, not a chatbot bolted onto older software. The same configurable assistants answer on chat channels and on live phone calls.
- **Channel-agnostic identity.** A customer's record and conversation history persist across the website, messaging apps, email and phone calls.
- **Automations through n8n**, hosted by Fineguide or your own, plus assistant actions and webhooks.
- **Enterprise services by contract:** on-premise deployment on the customer's own infrastructure, platform adaptation, SLAs, a dedicated account manager, training and consultancy.
- **Pricing that scales with use:** plans differ by credits, team seats and knowledge base space. The CRM, Messages, reports, integrations, and reading and sending email use no credits.

## Who it's for

- **Business owners**: every enquiry answered, including outside office hours.
- **Sales teams**: qualify leads faster with assistants that capture intent and write structured records into the CRM.
- **Support teams**: handle volume without growing headcount, with chat and email in one team inbox.
- **Call-centre operations**: score every call automatically with Voice QA, coach agents with the evidence behind each mark, and run outbound call campaigns.
- **Customer success teams**: keep accounts coherent across every channel on one shared record.

## Pricing

Every plan runs on credits. AI replies, AI email drafts, call scoring and AI phone calls use credits; the CRM, Messages, reports, integrations, and reading and sending email do not. One subscription per organization. There is a Free plan (no card needed) and no time-limited trial. No setup fees; cancel anytime.

**Currency:** customers in Europe pay in euros. Everywhere else pays in US dollars, at the dollar prices on the English pricing page. The country on the billing details decides which.

**Monthly or yearly:** paid plans can be billed monthly or once a year. Yearly costs 20% less: Starter €960 a year (€80 a month), Business €1,920 (€160), Premium €4,800 (€400); in dollars $1,152 ($96 a month), $2,304 ($192) and $5,664 ($472). Credits still arrive every month, extra credits are 15% cheaper (€34, €26 and €21 per 1,000), and extra seats are billed monthly. Monthly or yearly is chosen when subscribing; switching later means cancelling and subscribing again. Free has no yearly option.

**What a credit buys:** 1 credit = one standard AI reply, or one AI draft of an email reply. Call scoring (Voice QA) = 12 credits a minute; transcribing without scoring costs half. AI phone calls (AI Telephony) = 10 credits a minute, counted per answered minute with a one-minute minimum, unless the plan sets its own rates.

- **Free**: €0, forever. 200 credits, given once (they do not renew), about 200 AI replies. You + 1 teammate, no extra seats. Knowledge base about 200 documents (1M characters). Extra credits €45 per 1,000 ($53). Community support.
- **Starter**: €100/month ($119). 3,000 credits every month, about 3,000 AI replies or 250 minutes of call scoring. You + 3 teammates, then €20 ($24) per person a month. Knowledge base about 1,000 documents (5M characters). Extra credits €40 per 1,000 ($47). Email support.
- **Business**: €200/month ($239), most popular. 8,000 credits every month, about 8,000 AI replies or 660 minutes of call scoring. You + 5 teammates, then €18 ($22) per person a month. Knowledge base about 2,000 documents (10M characters). Extra credits €30 per 1,000 ($36). Priority support.
- **Premium**: €500/month ($589). 25,000 credits every month, about 25,000 AI replies or 2,080 minutes of call scoring. You + 10 teammates, then €15 ($18) per person a month. Knowledge base about 4,000 documents (20M characters). Extra credits €24 per 1,000 ($29). Dedicated support.
- **Enterprise**: custom plans with custom credit packages, volume discounts, priority support and SLAs, a dedicated account manager, on-premise deployment and platform adaptation, agreed in a contract.

**When credits run out:** AI replies (including AI drafts and AI replies in the Inbox), call scoring and new AI phone calls pause; a call already under way finishes. The CRM, Messages, reading and sending email, and your data and settings are not affected. Buy credits at any time and the AI resumes straight away; on paid plans, automatic top-up can add credits before anything pauses, up to a monthly limit you set.

**Add-ons**, each bought on its own:

- **Extra seats**: €20 ($24) per person a month on Starter, €18 ($22) on Business, €15 ($18) on Premium, billed with the plan. Not available on Free.
- **Extra credits**: €45 per 1,000 on Free, €40 on Starter, €30 on Business, €24 on Premium. They add to your balance and stay while you keep the same plan.
- **Context Packs**: €5 ($6) a month per pack, +5,000,000 characters (about 1,000 documents) of knowledge base space, on any plan. Each pack is its own monthly charge; a pack can be removed as long as your content still fits without it.

**How credits are counted:** a standard AI reply is 1 credit; a reply that needs 2 to 4 actions (such as a lookup or a CRM update) is 2 credits, 5 to 7 actions is 3. Attachments cost nothing extra. In the Inbox, reading and sending email is free, an AI draft (the Draft reply button) is 1 credit, and replies the AI writes in the Inbox's AI modes count as AI replies. Voice QA has a one-minute minimum per call. AI Telephony calls are counted from when the call is answered, never while it rings, with a one-minute minimum; voice chats in the website widget count as AI replies.

## Pricing FAQ

- **Do unused credits carry over?** No. Paid plans refresh credits on each billing date; unused credits do not carry over. Free's 200 credits are given once.
- **Which currency am I charged in?** Customers in Europe pay in euros. Everywhere else pays in US dollars, at the dollar prices on the pricing page. The country on your billing details decides which.
- **What happens to credits I buy?** They have no expiry date but belong to your current plan. If you change plan or cancel, unused bought credits do not move with you.
- **Can I change plan?** Yes. Free to paid starts straight away. Changes between paid plans, up or down, take effect on your next billing date.
- **How do I cancel?** From billing settings. The plan runs to the end of the paid month, then the account moves to Free.
- **Who counts as a seat?** Everyone invited, including pending invitations. The account owner is not counted.
- **What if the knowledge base is full?** A warning is sent at 85%. When full, new content is not added until you remove some, add a Context Pack or move to a bigger plan.

## Partners

Agencies, integrators and consultants earn 20% of every invoice the customers they refer pay, for as long as those customers stay, and can pass part of it on to them as a discount (for example, a 10% client discount leaves the partner 10% of the list price). Payouts in US dollars from $200, or as Fineguide credits. Joining is free: https://fineguide.ai/partners/

## Integrations & languages

- **Channels:** website chat widget, WhatsApp, Telegram, Instagram, Messenger, Slack, Discord, amoCRM and Kommo.
- **Other integrations:** Zendesk, HelpScout, Google Calendar (two-way task sync), Facebook Lead Ads, and n8n, with hundreds more integrations through n8n workflows. Voice QA receives calls from Moldcell, Orange Moldova and the Fineguide call-recording app for Android.
- **Languages:** call-quality reports (Voice QA) in 30 languages; AI phone calls in 14 (English, Romanian, Russian, Spanish, French, German, Italian, Portuguese, Polish, Turkish, Arabic, Japanese, Korean and Chinese); the website chat widget's interface in 24. The site is in English (`/`), Romanian (`/ro/`) and Russian (`/ru/`).

## Pages

- [Home](https://fineguide.ai/): Platform overview: conversations, CRM, channels and automations, built on AI from the ground up.
- [AI Assistants](https://fineguide.ai/ai-assistants/): AI assistants on the website, WhatsApp, Telegram, Instagram, Messenger, Slack and Discord.
- [CRM](https://fineguide.ai/crm/): Contacts, companies, deals, tasks and duplicate review on one shared customer record.
- [Messages & Inbox](https://fineguide.ai/messages/): One team inbox for nine chat channels and your own email, with routing, departments and handover to a person.
- [AI Telephony](https://fineguide.ai/voice-ai/): AI assistants on live inbound and outbound phone calls over your own phone system.
- [Campaigns](https://fineguide.ai/campaigns/): Outbound call campaigns (outreach, survey, promotion) worked by AI assistants.
- [Voice QA](https://fineguide.ai/voice-qa/): Automatic transcription and scoring of every recorded call, against per-department rules.
- [Workspace](https://fineguide.ai/workspace/): Block-based documents, playbooks and case files beside the customer record.
- [Automations](https://fineguide.ai/automations/): n8n automations, assistant actions built from a cURL command, and assistant webhooks.
- [Pricing](https://fineguide.ai/pricing/): Plans from €0 to €500 a month, what each includes, and what a credit buys; start free with 200 credits.
- [Enterprise](https://fineguide.ai/enterprise/): On-premise deployment, custom plans, platform adaptation, SLAs and consultancy, agreed in a contract.
- [Partners](https://fineguide.ai/partners/): Partner program for agencies, integrators and consultants: earn 20% of every invoice the customers you refer pay, for as long as they stay, and pass part of it on to them as a discount if you choose.
- [Compare](https://fineguide.ai/compare/): Fineguide side by side with Kommo and amoCRM, HubSpot, Pipedrive, Bitrix24, Odoo and Zoho CRM: AI, channels, phone, call scoring, languages and data, each competitor fact linked to the vendor's own page and dated. Every comparison also in Romanian (/ro/compare/) and Russian (/ru/compare/).
- [About](https://fineguide.ai/about/): The company, where it is built, its founder and owner, and how to reach it.
- [Liviu Maftuleac](https://fineguide.ai/about/liviu-maftuleac/): The founder's profile: sole founder, owner and holder of Fineguide.AI, Eightcell Labs and Tesseract, and author of the Fineguide blog.
- [Schedule a demo](https://fineguide.ai/schedule-demo/): Book a 30-minute walkthrough of Fineguide on your operation.
- [Contact](https://fineguide.ai/contact/): Get in touch with the Fineguide team.
- [Blog](https://fineguide.ai/blog/): Guides, product news and how-tos on AI assistants, CRM, voice AI and integrations. Every post is also served as Markdown at its address with `.md` in place of the trailing slash (e.g. https://fineguide.ai/blog/kommo-integration-guide.md); the feed is https://fineguide.ai/blog/rss.xml.

## Optional

- [Privacy Policy](https://fineguide.ai/privacy-policy/): personal data is handled under Moldova's Law No. 195/2024 on personal data protection, and the GDPR where it applies. Advertising cookies load only with consent.
- [Terms of Service](https://fineguide.ai/terms-of-service/)
- [Romanian site](https://fineguide.ai/ro/): Romanian-language version of the platform pages.
- [Russian site](https://fineguide.ai/ru/): Russian-language version of the platform pages.