AI Telephony
The assistant that answers your phone.
The assistants you already run on chat, on your own phone numbers. They recognise who is calling, put a person on the line when asked, and call whole lists when you need them to.
Inbound calls
Your numbers, answered by the assistant you choose.
Nothing moves to a number we rent you. Connect the phone system you already have, decide which assistant owns each number, and decide what happens when the office is closed.
Your own numbers
Connect your carrier or PBX with a standard SIP account, then give each number to the assistant that should answer it.
Callers it recognises
Turn on greeting by name, and a caller whose number is in the CRM is welcomed by their first name, with their company already in front of the assistant.
Business hours
Outside the hours you set, let the call ring out, forward it to another number, or answer with an after-hours message that takes a callback request.
A person when it matters
A caller who asks for a human is transferred to your call-centre number, only during its hours if you set them. Otherwise they leave a callback request that lands in the CRM as a task.
On the call
Choose the engine, the voice and the languages.
The same assistant configuration you use for chat, with the choices a phone call adds. Everything here is set per assistant.
- Four engines
- OpenAI Realtime, Google Gemini Live, ElevenLabs Agents, or Gemini paired with a separate voice from ElevenLabs, Google Chirp 3 HD, Gemini or OpenAI.
- Voices
- Pick a specific voice, or just a male or female one, and listen to it before the assistant goes live.
- Languages
- Give one assistant several languages, from English, Romanian and Russian to Arabic, Japanese and Chinese. It replies in the language the caller is speaking.
- Interruptions
- Callers can talk over the assistant and it stops to listen, the way a person would. A speech detector keeps line noise from cutting it off.
- What it knows
- Your knowledge base, web search and the custom actions you gave the assistant for chat all work on the call, and it waits for the real result before answering.
Outbound calls
Call a list, not one number at a time.
Outbound runs as a campaign: an audience, a script, and a schedule the assistants dial through at your pace.
- Outreach, survey and promotion campaigns, each reported the way its type needs
- Survey answers and promotion outcomes extracted from every completed call
- A test call to your own phone before any real contact is dialled
- Retries on no answer or busy, with the delay you choose
After the call
What stays behind, and what it costs.
A call leaves a record your team can read, and a charge you can predict before the first one is placed.
- Transcript
- Every phone call is saved as a transcript in the conversation history, in the same place as your chat conversations.
- Callback tasks
- Callback requests arrive on your task board with the caller’s number and a short note of what they wanted.
- Per answered minute
- Calls draw on the shared credit wallet from the moment they are answered, never while ringing, rounded up to the second with a one-minute minimum.
- Rates
- 10 credits a minute on OpenAI, Gemini or the Gemini-plus-voice engine, and 30 on the premium agent engine, unless your plan sets its own rates.
- No surprise bills
- A call only starts when the wallet can cover its first minute, so an empty balance stops calls rather than running up a debt.
Hear it on your own phone.
Connect a number, pick a voice, and call it yourself. Or see AI Telephony, Campaigns and the rest of the platform in one demo.