AI-Powered Call Center
Quality Assurance

Connect to any PBX system and transform your call center performance with intelligent, configurable evaluation rules tailored to your specialty.

Works with Any PBX System
Custom Evaluation Rules
Real-Time Performance Tracking
Actionable Improvement Insights
Schedule a Demo How It Works

How Voice QA Actually Works

Seamlessly integrate with your existing PBX system and start getting actionable insights from every call.

Universal PBX Integration

Connect Your PBX

Works with any PBX system - Asterisk, FreePBX, 3CX, Avaya, Cisco, and more. Simple API integration in under 3 days.

Configure Rules

Set up custom evaluation criteria based on your call center type - cold calling, support, sales, or compliance requirements.

Get Insights

Real-time performance tracking, detailed analytics, and actionable recommendations to improve your team's effectiveness.

Tailored for Your Call Center Type

Cold Calling Centers

Conversion Rate Tracking
Monitor lead-to-appointment and appointment-to-sale ratios
Script Adherence Analysis
Ensure agents follow proven scripts and identify deviations
Objection Handling Evaluation
Analyze how well agents handle common objections

Support Centers

Resolution Rate Monitoring
Track first-call resolution and escalation patterns
Customer Satisfaction Analysis
Detect frustration levels and satisfaction indicators
Compliance Monitoring
Ensure adherence to industry regulations and protocols

Configurable Evaluation Rules

Custom Scoring

Weight different criteria based on your priorities

Industry Rules

Pre-built templates for different industries

Detailed Reports

Comprehensive call analysis and scoring

Adaptive

Rules evolve with your business needs

Real-Time Performance Insights

85%
Average Performance Score
Across all evaluated calls
40%
Improvement in Conversion
After implementing insights
24/7
Continuous Monitoring
Never miss a coaching opportunity

Ready to Optimize Your Call Center Performance?

Join call centers worldwide using Voice QA to improve agent performance, increase conversion rates, and deliver exceptional customer experiences.

3 Days
PBX Integration Time
40%
Average Performance Boost
100%
Call Coverage
Schedule a Demo
Works with any PBX system • Custom evaluation rules • Real-time insights
✨ Trusted by call centers processing 100K+ calls monthly