VoiceQA - call center analytics service, evaluates agent performance, client satisfaction, transcripts and key metrics that helps identifying areas for improvement.
VoiceQA automates the evaluation of agent performance across thousands of calls using rule-based scoring, sentiment analysis, and satisfaction detection. This eliminates bias, reduces manual QA workload, and ensures consistent quality checks across teams.
By analyzing trends, emotional tone, and compliance with scripts or best practices, VoiceQA highlights where agents struggle, where customers get frustrated, and where coaching can make the most impact. It helps managers focus their feedback and training resources on what actually moves the needle.
With VoiceQA, businesses get early warnings on rising dissatisfaction, dropped standards, or missed opportunities. This allows them to proactively fix problems, improve conversion or resolution rates, and build a more consistent, high-quality customer experience.
Our engineering team will connect VoiceQA with your existing platform through our secure API. The integration process takes less than 3 days.
Our engineers will connect VoiceQA directly with your existing platform infrastructure.
Leverage your existing platform data with our advanced processing capabilities for immediate insights.
Our engineering team handles the entire integration process with your platform specialists.
No commitment required. Let's discuss your platform integration needs.