The Voice QA module
Every call, scored and structured.
Automatic AI evaluation on every call, per department, against your rules, in the languages your team speaks. Stop sampling. Start seeing the whole operation.
How it works
Five steps. Every call.
Connect a call source, define your rules, and let the platform do the listening. Agents get feedback the same day. Managers see the trend before it becomes a problem.
- 01 Connect a call source, such as your telecom operator, recording system, or PBX. Calls are captured automatically.
- 02 AI transcribes every conversation in 30+ languages, identifying speakers and structuring the dialogue.
- 03 Each call is evaluated against your per-department rules, with fixed or weighted scoring, no manual sampling.
- 04 The agent receives a score per rule, conversation evidence, and concrete improvement suggestions.
- 05 The manager sees performance by department, agent, and client, with trends and weak points called out.
Configuration
Per-department rules, your scoring model.
Every team has its own quality bar. Voice QA lets you encode it, with different rules and weights per department, with the same engine handling sales calls, support tickets, and retention conversations side by side.
Departments
Organize by team, location, or function. Each department has its own categories, criteria, and dashboards.
Categories and rules
Define what good looks like, such as opening, discovery, objection handling, and compliance, and how each rule should be scored.
Fixed or weighted
Treat all rules equally or weight the ones that matter most. The math follows your policy, not the other way around.
Agent feedback
Per-rule scoring with conversation evidence. Suggestions reach the agent the same day, not the next quarterly review.
Telephony integration
Connect to your existing phone system or recording infrastructure. No rip-and-replace, no parallel data entry.
CRM linkage
Calls attach to the same customer record as chats and tickets. The customer is one story, not three.
Insights
Surface issues and emerging trends.
Voice QA turns every call into structured insight, so issues and trends become visible across your whole operation, not just the calls a manager happens to hear.
Custom extraction
Tell the AI what to capture on every call, such as products mentioned, complaint types, root causes, competitor names.
Common issues
See which products generate the most complaints and which questions agents struggle to answer, across thousands of calls.
Emerging trends
Catch new issues, sentiment shifts, or competitor mentions as they appear, not weeks later.
Configure per department and feed results into dashboards or webhooks.
Stop sampling. Start scoring.
See Voice QA running on your calls in a 15-minute walkthrough.