Automatically transcribe, evaluate and analyze every phone call with AI. Provide objective feedback to your team and improve customer experience.
The Problem
Manual evaluation takes too long
A QA manager can listen to 5-10 calls per day. The rest go unchecked, without feedback.
Criteria applied inconsistently
Each evaluator interprets rules differently. Scores vary depending on who listens.
No visibility on quality
There's no clear dashboard of performance per agent, department or time period.
Feedback arrives too late
The agent gets feedback days or weeks later. The coaching impact is lost.
The result?
Quality drops, customers are lost, and the team doesn't know what needs to be improved.
The Solution
AI takes over evaluation. You focus on coaching and results.
Call
The conversation is recorded automatically
Transcription
AI transcribes the dialogue to text
AI Evaluation
Score based on your rules
Feedback
The agent receives concrete suggestions
Report
Dashboard with trends and metrics
Call
The conversation is recorded automatically
Transcription
AI transcribes the dialogue to text
AI Evaluation
Score based on your rules
Feedback
The agent receives concrete suggestions
Report
Dashboard with trends and metrics
Call
The conversation is recorded automatically
Transcription
AI transcribes the dialogue to text
AI Evaluation
Score based on your rules
Feedback
The agent receives concrete suggestions
Report
Dashboard with trends and metrics
The Process
Integrate with your telecom operator. Calls are captured automatically, without manual intervention.
Every call is automatically transcribed, supporting 30+ languages. The transcription identifies the speaker and structures the dialogue.
Define rules and criteria per department. AI evaluates each call according to your standards — fixed or weighted scoring.
Score per rule, conversation evidence, improvement suggestions. Everything reaches the agent automatically, without delays.
Dashboard with performance by department, agent, client. Trends, weak points and recommendations — all in one place.
<2s
Average response time
Measured across 10,000+ conversations
24/7
Always-on availability
Including weekends and holidays
93%
Leads qualified correctly
Average over the last 6 months
+40%
Team conversion rate
Compared to manual process
Results
Not just monitoring. Measurable quality, on every call.
Audience
For companies that:
If you want consistent quality without growing the QA team, AI becomes your competitive advantage.
Platform
All modules work together — from the first message to the final report.
Automatically respond to messages on any channel. Qualify leads and connect them to CRM.
Manage contacts, conversations, pipelines and tasks — all in one place.
Automatically transcribe and evaluate calls. Objective and instant feedback for the team.
Connect Fineguide with any tool through visual no-code automations.
15-minute demo. No commitment. See how Voice QA improves your team's quality.
Setup in 24h 30+ languages supported No commitment
