Deleting data received from Meta

Fineguide receives data from Facebook, Instagram and WhatsApp only when a business connects its Page or account to a Fineguide assistant: the messages and comments sent to it, the answers submitted in the Page's lead forms, and the access tokens Meta issues. How we use it: privacy policy.

If you are the business that connected the Page or account

• In Fineguide, open the assistant → Connect Apps → Facebook, Instagram or WhatsApp → Disconnect. We delete the access tokens straight away and stop processing the Page's or account's data.
• Delete the conversations, contacts and deals that came from it in your account, or write to office@fineguide.ai from the account's email; we delete them and confirm within 30 days.
• You can also remove the app's access in Facebook at any time: Settings → Business integrations → Fineguide.ai → Remove.

If you wrote to a business that uses Fineguide

• The business you messaged, or whose form you filled in, decides about your data; ask it first.
• You can also write to us at office@fineguide.ai with the Page you contacted and the email or phone you used. We pass the request to the business and, where deleting is ours to do, delete and confirm within 30 days.