Transform how your business interacts with customers.
Unify conversations, CRM, channels, and workflows, powered by AI from the ground up.
The platform
Fineguide is a unified system that contains everything your team needs to manage customer relationships: AI Assistants → Leads → CRM → Voice Automations → Analytics. Every conversation across every channel is connected, every customer record, every voice interaction, and every internal document, connected on one platform.
- Assistants
- AI that answers customers on web, WhatsApp, Telegram, Instagram, Messenger, Slack, and Discord.
- CRM
- Conversations, contacts, companies, leads, pipelines, tasks, team inbox, and routing queue.
- Voice
- Quality assurance on every call, plus AI-driven inbound and outbound telephony.
- Messages
- A dedicated home for every conversation your assistants handle, with its own reporting.
- Inbox
- Email proper: connect your own mailboxes and domains over IMAP and SMTP, with routing rules.
- Workspace
- Documents, decisions, and team knowledge alongside the customer record.
- Automations
- Build workflows visually inside Fineguide, or connect n8n to wire it into the rest of your stack.
- QA & Analytics
- Score every interaction, track performance across teams, and surface insights that drive improvement.
Assistants
AI that handles conversations, every time.
Deploy assistants that read your knowledge, follow your rules, and capture what matters. They greet customers on every channel where you do business, and turn each conversation into structured records your team can act on.
- Channels: Web · WhatsApp · Telegram · Instagram · Messenger · Slack · Discord
- Knowledge from URLs, documents, and PDFs
- Configurable persona, voice, and escalation rules
- Extracts intent and customer data directly into CRM leads
- Live conversation monitoring, analytics, and feedback loops
CRM
One customer record. Every team. Every conversation.
Sales sees the deal. Support sees the ticket. The call center sees the queue. Everyone sees the same customer, the same conversation history, the same context, without the export and import dance between tools.
- Pipelines and stages, Kanban and table views
- Tasks, assignments, and due dates
- Company records with their own email and history
- Team inbox and routing queue
- Custom fields auto-filled by assistants
Messages & Inbox
Every conversation lands somewhere a person can take over.
Chat and email arrive in the same workspace, with a queue, routing rules and departments behind them. The assistant handles what it can; the moment it cannot, a colleague already has the thread and the customer record in front of them.
Explore Messages & InboxVoice
Every call, scored and structured.
Voice QA evaluates calls automatically, across departments, against your rules, in the languages your team speaks. AI Telephony puts the same assistants that handle chat on the other end of the phone.
- Automatic transcription and scoring on every call
- Per-department evaluation criteria and weights
- Agent feedback and trend dashboards
- Connects to your phone system over SIP
- AI agents on live inbound and outbound calls
Campaigns
Outbound calling that runs itself.
Build an audience, choose what the call is for, and let your assistants work the list. Test against your own number first, watch it run, and pause it whenever you want.
Explore campaignsWorkspace
Documents that live with the customer.
A block-based editor for playbooks, briefs, and team knowledge, connected to the same contacts and customers your team is already working with.
- Block editor with slash commands
- Folder hierarchy and drag-drop
- Full-text search across the workspace
- Soft-delete trash with recovery
Automations
Read the conversation. Update the record. No one touches it.
A visual workflow builder inside Fineguide: drag steps onto a canvas, let AI pull the fields out of a conversation, and write them straight into the CRM. Plus an embedded n8n instance, hosted or bring-your-own, for everything beyond it.
- AI extracts typed fields from the conversation that triggered the run
- Create, update, and find contacts, leads, and companies
- Move leads between pipeline stages, add tags, open tasks
- Branch on conditions and loop over matching records
- Hosted n8n on Fineguide infrastructure, or bring your own
- Webhooks and hundreds of pre-built integrations through n8n
By the numbers
24/7 AI coverage in under two seconds, on every channel you have connected.
30+ languages supported across voice transcription and customer conversations.
One platform replacing the seven tools you would otherwise duct-tape together.
Built for
Sales teams use Fineguide to qualify faster. Support centers use it to handle volume without growing headcount. Call centers use it to evaluate quality and coach in real time. Customer success teams use it to keep accounts coherent across channels.
Sales · Support · Customer success · Call center operations
Integrates with what you already use
- Telegram
- Messenger
- Slack
- Discord
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- Kommo
- Zendesk
- HelpScout
- Notion
- n8n
Security
Your data, on your terms.
Run Fineguide on your own infrastructure when you need to: your cloud, your private cluster, or bare metal. Data stays inside your network boundary, and we support your compliance reviews and security audits.
See enterprise deployment
Ready to consolidate?
See Fineguide running on your operation in a 15-minute walkthrough.