Transform how your business interacts with customers.
Unify conversations, CRM, channels, and workflows, powered by AI from the ground up.
The platform
Fineguide is a unified system that contains everything your team needs to manage customer relationships: AI Assistants → Leads → CRM → Voice Automations → Analytics. Every conversation across every channel is connected, every customer record, every voice interaction, and every internal document, connected on one platform.
- Assistants
- AI that answers customers on web, WhatsApp, Telegram, Instagram, Messenger, Slack, and Discord.
- CRM
- Conversations, contacts, leads, pipelines, tasks, tickets, team inbox, and routing queue.
- Voice
- Quality assurance on every call, with AI-driven telephony arriving next.
- Workspace
- Documents, decisions, and team knowledge alongside the customer record.
- Automations
- Visual workflows that wire Fineguide into the rest of your stack.
- QA & Analytics
- Score every interaction, track performance across teams, and surface insights that drive improvement.
Assistants
AI that handles conversations, every time.
Deploy assistants that read your knowledge, follow your rules, and capture what matters. They greet customers on every channel where you do business, and turn each conversation into structured records your team can act on.
- — Channels: Web · WhatsApp · Telegram · Instagram · Messenger · Slack · Discord
- — Knowledge from URLs, documents, and PDFs
- — Configurable persona, voice, and escalation rules
- — Extracts intent and customer data directly into CRM leads
- — Live conversation monitoring, analytics, and feedback loops
CRM
One customer record. Every team. Every conversation.
Sales sees the deal. Support sees the ticket. The call center sees the queue. Everyone sees the same customer, the same conversation history, the same context, without the export and import dance between tools.
- — Pipelines and stages, Kanban and table views
- — Tasks, assignments, and due dates
- — Tickets and support cases
- — Team inbox and routing queue
- — Custom fields auto-filled by assistants
Voice
Every call, scored and structured.
Voice QA evaluates calls automatically, across departments, against your rules, in the languages your team speaks. Voice AI puts the same assistants that handle chat on the other end of the phone.
- — Automatic transcription and scoring on every call
- — Per-department evaluation criteria and weights
- — Agent feedback and trend dashboards
- — Telephony integration with major providers
- — AI agents on live inbound and outbound calls
Workspace
Documents that live with the customer.
A block-based editor for playbooks, briefs, and team knowledge, connected to the same contacts and customers your team is already working with.
- — Block editor with slash commands
- — Folder hierarchy and drag-drop
- — Full-text search across the workspace
- — Soft-delete trash with recovery
Automations
Wire Fineguide into the rest of your stack.
An embedded n8n instance, hosted or bring-your-own, that connects Fineguide to the tools you already use.
- — Hosted n8n on Fineguide infrastructure
- — Or bring your own n8n instance
- — Webhooks on conversations, leads, and tickets
- — Hundreds of pre-built integrations
By the numbers
24/7 AI coverage in under two seconds, on every channel you have connected.
30+ languages supported across voice transcription and customer conversations.
One platform replacing the seven tools you would otherwise duct-tape together.
Built for
Sales teams use Fineguide to qualify faster. Support centers use it to handle volume without growing headcount. Call centers use it to evaluate quality and coach in real time. Customer success teams use it to keep accounts coherent across channels.
Sales · Support · Customer success · Call center operations
Integrates with what you already use
WhatsApp · Telegram · Instagram · Messenger · Slack · Discord · AmoCRM · Kommo · Zendesk · HelpScout · n8n
Ready to consolidate?
See Fineguide running on your operation in a 15-minute walkthrough.